FREQUENTLY ASKED QUESTIONS
Absolutely. We sell them in different denominations available from our Booking page here: https://deadlockedrooms.com/wooburn/gift-vouchers/
We have a free, gated car park with a footbridge over the delightful River Wye direct to our building. A map and instructions on finding us (and the gate code) will be in your confirmation email.
Alternatively, just a 5 minutes’ walk away is another free car park at Wooburn Park where you could take a stroll through Wooburn Town and prepare your team for their adventure. And you would pass by The Old Bell PH on the way back to your car; great for refreshments and an after game chat with the group (assuming you all make it out)!
Much like any theatrical show, we generally run performances back to back through the day, so make sure you arrive in the area with plenty of time to spare to begin exactly at your scheduled start time. Please do let us know if you're likely to be late, and we'll do our best to give you the full experience, even if we have to be a little more generous with clues than we would normally be.
An Escape Room is a form of entertainment like no other. You and a group of friends/colleagues/family members or even just you and a date are ‘locked’ in a themed room and must use your wits, teamwork, and communication skills, to complete objectives and solve puzzles to escape within the time limit.
We’ll let you out, if that’s what you’re asking. We put a heavy emphasis on narrative at Deadlocked, so you’ll probably just experience a different ‘ending’, and come out with a complete experience and an explanation on how you could have succeeded.
We have facilities in the building, which you are welcome to use before or after your session, though we recommend going before arrival to ensure that your experience starts on time. Due to the immersive nature of the experiences, it could affect your experience if someone needs to use the bathroom during it, though this is not impossible if necessary.
We think that the fun of an escape room is in discovering the secrets for the first time, so we plan to change our rooms regularly to allow you to experience new ones if you want to come back. We can also recommend other local rooms that we have had great times in too such as Knockout Escape Rooms. That said, if you want to bring a first date to a room you’ve tried before, in order to appear super-intelligent, we’ll keep your secret!
The experience is designed to challenge a team of people, so we recommend 4 players and a minimum age of 8 (though anyone under 16 should be accompanied by an adult).
Absolutely, as long as your team size doesn’t go above our recommended maximums (dependent on the game) then feel free to let us know beforehand and we can send a link to pay for the extra player directly. Our games are highly immersive and start immediately in character, so we don't have the facility to take payments on site.
We have special options for corporate or large groups, and can accommodate many more people if you’d like a special event. Get in touch through our ‘contact us’ page, and we’ll create a package tailored to your needs.
You don't need any outside knowledge to complete the rooms, though do check your confirmation email for potential backstory and instructions for arrival. Generally your experience will start exactly at your start time, so plan to arrive precisely at the time you have booked.
The Magic of New Orleans is a family friendly adventure with only mildly scary elements and brief moments of darkness. Puzzles never take second place to the scares though, and most of the time you’ll be left alone to solve what you need to in the more challenging moments. We can also scale back the spookiness if we see that your team is distressed. Get in touch if you'd like more information on this.
Our rooms are designed so that in the event of a fire, you will be able to simply walk out of the room. Magnetic locks will disengage and your host will escort you out of the building. You can also manually open locked doors with emergency exit buttons by each magnetically locked door if necessary.
Much like other theatrical experiences (such as booking seats at the theatre) we aren’t normally able to give refunds, as your slot is reserved privately for your team and we must, of course, pay our staff even if you do not show up. Given enough notice, so that we are able to resell your slot (more than 48 hours notice), we are happy to cancel your booking with a small cancellation fee, or reschedule or issue you a gift voucher for the full amount to play with us later.
We don’t allow food or drink in our rooms, for obvious reasons. We ask that you don’t take photos or videos within the room, since we don’t want our puzzles spoiled for future participants (and they might then beat you on our leaderboards), and you won’t ever need to use your phone/the internet for game related purposes. We do take a photo of each team afterwards for you to boast with.
For games with live actors, we have a strict no tolerance policy on threatening/violent/unacceptable behaviour towards our actors and may halt your experience in these cases.
We are located via Entrance 2 to Soho Mills Industrial Estate, just off Town Lane (HP10 0PF), if approaching from High Wycombe or the M40, you will see St Paul’s Church on your left and will need to start indicating to the right as the road bends around The Old Bell Pub.
If your journey brings you from Bourne End or the M4, after passing the Parish Council grounds on your right you will spot our car park with the entrance at the end of the brick and flint wall on your left. Do not be put off by the ‘No Entry’ symbol on the sign for entrance 2 unless you arrive in a really big lorry!
OR you could park at the park; you just need to find Wooburn Town Road between the Church and the Pub, and give your team time to plan strategies and chat on the way back.
Towards to end of our car Park there is a footbridge across the river and a big green door up two steps, if it’s not been taken over by the ivy. Please feel free to enter and someone should be there to meet you. If you find yourself at our ‘back door’ and lost down a Dickensian Tunnel (?) you can ring the doorbell and we will come and rescue you!
Again, as with the misleading ‘No Entry’ from Town Lane, do not be put off by the ‘GD Laser’ signs on the building – just another test to check you are up to the challenge.
Our game is up a flight of stairs, the building has no lift, and Health & Safety are against me using our Fork Lift, so the short answer is no. At least one member of the team may need to be brave enough to crawl through somewhere on their hands and knees. We would strongly advise you to be in good health and free from heart conditions if you’re nominated. N.B. our bathrooms are fully accessible on the ground floor, but don’t be surprised by any strange requests made before access is permitted. Feel free to contact us if you’d like any more information about specific accessibility restrictions of our rooms. In some cases we may be able to accommodate you.
Haven’t you asked enough questions? If there’s something else, please feel free to email us at info@deadlockedrooms.com and we’ll get back to you ASAP.